If theres any problem with your item please let us know!

First of all please don’t panic !

Contact us asap through our WhatsApp customer support here or through contact us page. Please make sure to give us plenty of time to reply during business hours

At WaterfallSinks.com.au, we want you to be completely satisfied with your purchase so we want to solve your issue.

That’s why we offer a hassle-free 21-day return policy.

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IMPORTANT:

PLEASE NOTE RE SCRATCHES DENTS OR MARKS ON ARRIVAL

The warranty period is 21 days only no exceptions from receipt

WE WARRANT ANY SCRATCHES AND DENTS UP TO 21 DAYS FROM RECEIPT OF THE ITEM.PLEASE INSPECT THE ITEM ON RECEIPT OF YOUR SINK EVEN IF YOU ARE NOT GOING TO INSTALL IT IMMEDIATELY. WE NEED TO KNOW THAT THE SINK HAS ANY SCRATCHES MARKS OR DENTS IMMEDIATELY SO THAT WE CAN MAKE AN CLAIMS REQUIRED WITH THE COURIER. 

ALL CLAIMS FOR SCRATCHES AND DENTS MARKS OR BREAKAGES OUTSIDE OF THIS TIME ARE NOT WARRANTED SO PLEASE CHECK ON RECEIPT OF YOUR GOODS NO ALLOWANCES WILL BE GIVEN OUTSIDE OF THIS PERIOD

THE WARRANTY PERIOD IS 12 MONTHS AND IS BACK TO BASE START TIME IS DATE OF RECIVING YOUR GOODS END DATE IS THE DATE WE SEND RA NUMBER

THERE ARE NO EXCEPTIONS TO THIS POLICY

ANY WARRANTY AFTER 21 DAYS WILL BE REPLACE PARTS ONLY

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You have 21 days from the date of receiving your item to request a return for broken or damaged items. The item you return must be the same item we sent you we have branding and other identifiable marks on our sinks and do not take other manufacturers items to replace only our own products

When you contact us we will give you a reply with our return address on it as well as a returns authority number. Please make sure to get this before returning your item.

Getting the Ra number will be the date of the warranty being enforced final date.

We may first ask you additional questions in case the issue is a simple one to fix and offer advice on how to solve your problem and or replace the parts.

To be eligible for a return, please ensure that:

• The item is in its original packaging.
• Take Several clear pictures showing the item that your concerned about, the problem and the packaging,
• The product is unused and in the same condition as when you received it.
• All tags and labels are still attached.
• You have the receipt or proof of purchase.
• Please document what the issue is 
• please quote your order number emailed to you when you purchased

Return Shipping Costs

If the return is not due to a product issue, Then customers are responsible for covering the return shipping costs. However, if the return is a result of a product problem, we will cover the return shipping expenses.

When returning the item you must clearly attach to the item the RA number we give you.

You must get a tracking number with signed for delivery and send to the number to us as well as insuring the item as you are responsible for the item until it is signed for by one of our team.We are not responsible for any lost items in the post.

The item must be returned in the same condition it was sent in. 

We do not refund for wrong choices or changes in preferences. It is the duty of the customer to make sure items comply with local state and country regulations as we dont refund for incorrect choices in this regard.

IMPORTANT ********ITEM DAMAGED ON ARRIVAL***********

Please note that it is our policy that the customer is responsible for notifying us of any damaged to the product upon receiving within 21 days of delivery. Aftert hat we wont warrant for any product damages so as soon as you receive your item please open and inspect the item as soon as you receive it to make sure there is no damage to the item.

Should there be any damage we also ask that you take clear photos of both the packaging as well as the damaged areas and email them or send through whatsapp here so that we can ascertain if the damage has happened due to fault of the shipping company.

We have to implement this policy due to customers notifying us may months later and not being able to get the refund from the courier company. No exceptions will be made for this policy,

Refunds

We understand that your time is valuable. That’s why we aim to process refunds as quickly as possible. Once your return is received and inspected, your refund will be automatically issued through your original payment method within 1-2 business days.

Please keep in mind that your bank or credit card company may take additional time to process and post the refund to your account. If you experience any delays, we recommend reaching out to your bank for further assistance.

If you have any questions or need assistance with a return, please don’t hesitate to contact our customer support team through whatsapp you can use this link here..

Please note we do not offer any refunds or payments for fitting or costs of installation we are focused on sales of sinks only and any fitting expenses are not our responsibility we will always work to make sure you get exactly what you purchased.

We hope this refund policy provides clarity and ensures a smooth shopping experience for your customers at WaterfallSinks.com.au.

Please do not buy from us if any of these points will be an issue for you.

We will always do our best to make sure you get exactly what you purchased.

Australia Office Address 29/97 Creek St Brisbane QLD 4000

(PLEASE DO NOT SEND RETURNS TO THIS ADDRESS)

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